What to expect from your interview process

On average, you can expect the overall process to take 7-10 business days from the time you submit your application to receiving an offer.

 

Application Review

One of our recruiters will review your application within 48 business hours of submission.

 

Phone Screen

If you're a great fit for the role, we'll reach out to you via email and text to grab some time (usually 15-30 minutes) to get to know you a little bit better.

 

Final Round Interview (On-Site)

If the phone screen goes well, we’ll invite you to a final round interview, on-site at the Market Operations Hub where you’ll be working! You’ll get to meet the Market Operations Manager, see the hauler you’ll be driving, and get an idea of what it’s like to work as a Customer Advocate.

 

Offer + Backgrounds Check

If it’s a match, we’ll reach out to you shortly after your final round interview to share the good news! Once you accept, you'll be required to complete our backgrounds process, where you'll be required to pass a 4-panel drug test and obtain a DOT Medical Card. You are not required to have a commercial driver license.

 

 

Throughout this process, your Carvana recruiting team will keep you up-to-date via texts, emails, and phone calls to ensure you're never kept in the dark.

Why join Market Operations?

Be the face of Carvana as a Customer Advocate

 

As a Customer Advocate on our Market Operations team, you will be our energetic avatar out in the field. This means you'll deliver memorable customer experiences, leading the charge in reintroducing happiness into the car-buying process

 

We want people who love delivering awesome customer experiences, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities.

Careers, not jobs

 

Starting as a Customer Advocate presents enormous opportunities for professional development, and we believe everyone who joins our team should have the opportunity to build a career, not just a job.

 

The Customer Advocate role is an opportunity to learn our business while building a deep understanding of the customer experience, setting you up for success no matter where your career takes you. 

 

Watch the video to hear firsthand from a former Customer Advocate who built her career with us and learn more about the career pathing and development programs designed for our Customer Advocates. 

We offer quarterly raises

 

In just a year, Advocates can increase their pay by $2 per hour, or nearly $4,000 per year!

 

At Carvana, we believe your pay should grow with your tenure and your skills. Our quarterly merit increase program offers a unique opportunity to increase hourly compensation by .50 cents every 3 months based on performance.

"Every day at Carvana is a new adventure! You get to see new places as a driver, work with a wonderful team and managers who support you. I have not been so happy to come to work in a long time... Making people's day a lot better and seeing them smile when receiving their new hassle-free vehicle has to be one of the best things about the job."

 

Customer Advocate, Washington

"If you enjoy freedom and autonomy, Carvana is the place for you. In all my professional career, I’ve never found a more healthy and rewarding environment with management that cares and expects you to put yourself first."

 

Customer Advocate, South Carolina

"It's like I have extended family I never knew about. I was welcomed with open arms and immediately felt like I've been here for years. The work-life balance is amazing and appreciate all the extra time I have with my family now. 10/10 would recommend."

 

Customer Advocate, Washington

Why work for Carvana?

We offer big perks and benefits

We have a unique culture

 

At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period.

We're recognized as a great place to work

 

We've been recognized for many awards, including employer awards:

• America’s Best Employers for New Grads, Forbes Magazine, 2024
• America’s Best Employers for Diversity, Forbes Magazine, 2022-2024
• America’s Best Large Employers, Forbes Magazine, 2021-2023
• America’s Best Employers for Women, Forbes Magazine, 2022-2023
• Top Employers in Arizona, AZCentral.com/Arizona Republic, 2024
• Arizona’s Best Employers, Forbes Magazine, 2022
• Best Large Companies in Arizona, BestCompaniesAZ, 2017-2018

We live by our core values

What does Carvana do?

Carvana set out to change the way people buy and sell cars by pioneering online car buying, and is the fastest growing used auto retailer in U.S. history. 

 

Carvana allows someone to purchase a vehicle from the comfort of their home while completing the entire process online, including financing. Customers benefit from a nationwide selection of cars allowing consumers to be specific about make, model and features. Customers also benefit from its no-haggle, transparent pricing and the company’s policy against charging additional dealer or document preparation fees. Carvana offers home delivery or pick-up at one of its iconic Car Vending Machines, and customers get a significant upgrade over a test drive with the Carvana 7-day no-reasons-needed money back guarantee.